FAQ

Frequently Asked Questions

Everything you need to know about Play Squares

Getting Started

Do I need to sign up to create a game?

Yes. A quick sign-up lets you create boards, customize settings, and manage everything. Players join with the game link.

How to set up a March Madness board?

Sign up, create your board—March Madness is already selected—customize prize table, payment options, and rules, then share your game link or QR code. It takes under a minute. You can edit each game later if needed.

Payment & Pricing

How much does it cost?

March Madness Tournament Pass - $29. One payment unlocks unlimited boards for the March Madness tournament. Your players join free.

How do I pay for access?

There will be a button to "Unlock Access" after you create your first board. Access is unlimited for the current season.

What payment methods do you accept?

We accept all major credit cards, debit cards, and other payment methods supported by Stripe, including Apple Pay and Google Pay where available.

What's your refund policy?

We offer a 30-day satisfaction guarantee. Love it or get your money back. We want you to be happy — if you are not completely satisfied, just let us know and we'll refund your purchase. We want to be the best squares app out there. If we can't do that for you then you get your money back. No hassle.

Game Management

How do I share my game with players?

You can use your game link or QR code to share with players.

Can I edit my game after creating it?

Yes, you can make edits after you create your game. To edit game settings, click on the edit icon in the top right corner of the game info or game grid cards. Note: Once you generate numbers for the board, only the host can make changes.

When does the board lock?

A board locks once the numbers have been set. At that point, only the host can make board updates.

How do I pick numbers for my game?

As the host, you can assign numbers (0-9) to the rows and columns in two ways: click the edit icon on the game grid to manually enter or adjust the numbers, or use the "Randomize Numbers" button on the game page to automatically generate random numbers. Both methods work great—choose whichever you prefer! Only the host can make changes from that point.

Can I create multiple games?

Yes! Season access includes unlimited boards. Perfect for hosting multiple parties or events.

Playing & Joining

How do players join my game?

Share your game link or QR code. Players open the link, tap the squares they want, and enter their name and email — the squares are theirs right away. There's no account to create and no code to wait for. We email each player a confirmation with their squares and a link back to the board, so they can manage them from any device. If you set a board password, players need that too.

Can I join from another device?

Yes. The quickest way is the link in your confirmation email — open it on the new device and you're back on your board. You can also open the game link, tap one of your squares, and enter the same email; we'll send you a 6-digit code to confirm it's you. Your squares are tied to your email, so they follow you from device to device.

How do I pick squares?

Open the game link and tap any available square — tap several if you want more than one. Then enter your name and email, agree to the Terms and Privacy Policy, and hit claim. The squares are saved immediately, and a confirmation email follows with the details. You can also use "Continue with Google" instead. If that email address already has a Play Squares account, we'll ask for your password or email you a 6-digit code first, so nobody can claim squares as you. Players can join and pick squares up until the host generates numbers. Once numbers are set, only the host can make changes.

Game Rules & Winners

How are winners determined?

This is up to you as the host. We make it easy to see which players have the relevant squares for each game mode, but ultimately it's up to you.

What are reversal scores?

Reversal scores are an optional feature that adds extra winners to your game. If enabled, the reverse score (swapping the digits) also wins. For example, if the score is 14-7, both (4, 7) and (7, 4) would win. This doubles the excitement and gives more players a chance to win!

Do I need to manually update scores?

Only for custom or untracked games. League games (NFL, NBA, NCAA) update automatically.

Technical

Can I use this on mobile?

Absolutely! The app is fully mobile-optimized and works great on phones and tablets. It's perfect for in-person parties — players can scan QR codes and join games directly from their phones. The interface is designed mobile-first for the best experience.

Do I need an internet connection?

Yes, an internet connection is required to create games, join games, and receive real-time updates. The app needs connectivity to fetch live scores and sync game state across all participants.

Account

How do I reset my password?

If you signed up with email and password, use the "Forgot Password" link on the sign-in page. If you signed up with Google, you'll need to reset your password through Google's account settings.

Can I change my account email?

Currently, email changes need to be processed manually. Please contact us at playsmarttechnologyllc@gmail.com with your current email and the new email you'd like to use, and we'll help you update your account.

General Questions

Do you handle payouts or prize money?

No. We provide the platform to make your squares experience as smooth as possible—live scores, winner detection, instant updates. You handle payouts your way: add your preferred payment providers (Venmo, Cash App, PayPal, Zelle), set your rules, and keep it simple.

Is this safe to use?

Yes. We use industry-standard security practices, and payments are processed securely through Stripe. Review our Terms of Service and Privacy Policy for details.

Is this a gambling site?

No. We're a digital board for friends and fundraisers. No betting, no payouts—just squares made easy. Rules around pools and contests vary by state, so always check your local laws and regulations to confirm what's allowed where you live. Review the Terms of Service for more details.

Still have questions? Contact us at playsmarttechnologyllc@gmail.com

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Frequently Asked Questions - Play Squares